Obligation to refer to online dispute resolution from 09.01.2016
According to Art. 14 of the Regulation on "Online Dispute Resolution in Consumer Matters" (EU Regulation No. 524/2013), store operators must add a link to the official online dispute resolution platform "easily accessible to consumers". Where the link must be inserted in order to be "easily accessible" is still unclear. Many suggest the legal notice. However, it remains to be seen whether this will be perceived as "easily accessible" by consumers. The general terms and conditions are also mentioned by some as a possible location.
Digital & analog, IT law, copyright, e-commerce